[vc_row][vc_column][vc_custom_heading text=”We assist trained professionals provide their loyal customers with fast, efficient and dedicated loan services so you can focus on what you do best without having your customers calling you due to a lack of service or worrying about losing your customer due to conflict of interest.” font_container=”tag:h2|text_align:center|color:%230088ce” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]When you refer someone through to a third party company you want to make sure their needs will be looked after the same as if you were personally dealing with them. You might be concerned that this other company will start to take business away from you. Perhaps you have tried referring your customers in the past but they haven’t been looked after or contacted well and so you start getting calls of frustration from your customer and it can make you look bad. We have been there and experienced the same thing.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_single_image image=”431″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text el_class=”referral”]You want someone to look after your customer the same way you would:
- Contact them quickly
- Provide you with regular feedback so you know where things are up to
- Get the job done quickly and efficiently as possible
- Look after them and get them the best possible deal
- Don’t take business away from me
- Want you to work with me as a business partner
- Get a referral fee
We pride ourselves on presenting Western Finance as a trusted business partner and will work with you each and every time to get the best outcome for your customer but also your business.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_tta_tabs style=”modern” color=”sky” spacing=”5″ active_section=”1″][vc_tta_section title=”Professionals” tab_id=”1524076269104-a288e2d5-9329″][vc_column_text]
ACCOUNTANTS, SOLICITORS, FINANCIAL PLANNERS
We know you are excellent at your profession. We would like to complement your business by adding our services to your spread of options with which in turn can help your loyal clients if they require a loan. Whether it be a business loan squeezed in right before EOFY or a loan required for a quick legal settlement, we will get it approved and settled in record time.
It is completely understandable that you won’t refer one of your loyal clients to us if we can’t deliver exceptional service. It would damage your reputation and look bad to your client. We make sure to give your clients the service they deserve by making it quick and easy to do business with us.
You will get regular updates on the progress of their application. This makes sure that all parties involved know exactly where the process is up to and from a clients perspective, greatly shows the strong business relation we have to meet their needs and goals.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Dealers” tab_id=”1524076269126-0959e2ae-097c”][vc_column_text]CARS, TRUCKS, BIKES, BOATS, CARAVANS, FARM EQUIPMENT, BUSINESS EQUIPMENT
How many times have you had a sale fall over because someone can’t be approved through your dealer lenders? Have you ever had to walk away from a deal because you knew a customer had credit issues and you just wouldn’t be able to get them approved?
We know your pain and frustration. This is the primary reason we got into the market where we can aim to help everyone. Have a look at our bad credit and pension loans pages. There is nothing worse than getting excited that you have taken an application and only for it to be declined. Our expertise is in helping dealers get these type of loans approved so you can still sell an asset. We have had 8 years dealer F & I experience and know first hand what is important to a dealer:
I don’t want to lose the sale
Most brokers don’t care where someone shops and if a customer turned around and said I have found something better elsewhere, they would just go – ok. We don’t operate that way. We will do everything we can to keep the sale with you. In fact we have even taken credit card numbers on behalf of the dealer for a deposit to aid in closing the sale. If a customer ever gave us an indication they wanted to go elsewhere, we notify you immediately so you can retuck them. Same with if a customer comes back to us in the future to upgrade their asset, you will be notified and given first option of helping them first.
I need quick turnaround
Urgency is what we do best. You need your customer approved and in their new asset yesterday. In most cases the F & I department can forward us the information they have to speed up the process. If they don’t have any information, we can easily get it. Although the hard loans tend to take a little longer to get approved, we aim to have a turnaround time of 2-3 days once we have everything we need in order to get approved.
What do the dealer get out of the transaction
- Sale of the asset still goes through and doesn’t fallover = income & profit
- Include aftermarket and accessories = income & profit
- Option for extended warranties = income & profit
- Referral fee if required = income & profit
We are your business partner
We are not here to work against you – we work with you. If we ever did the wrong thing by you, you would stop referring business to us so we are very focused on doing right by your customer and also you and your business.
At the moment the majority of our referrals come through because the dealer can’t get someone approved so we are their second option so the sale can still go through. However recently smaller dealers have now started referring all their loan business to us because of the upcoming changes to commission. They have indicated it is not financially viable to keep a full time F & I salesperson. We have worked a plan out with these businesses so it benefits both parties.
I want a referral fee
This can be arranged if necessary. Many businesses already refer business through solely because they know they will get the best outcome and their customer will be looked after well. However we do have a referral program in place for those that want to take advantage of it.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Banks/Credit Unions” tab_id=”1524076474868-748286d8-7a37″][vc_column_text]Front line bank staff want to help their customers achieve their goals. I was in that situation in varying roles at the bank for 10 years and was frustrated each time the bank would say “sorry – you don’t meet our lending criteria”. Customers don’t understand why they can’t get approved and you can’t give them answers.
Staff at numerous banks refer their customers to us to assist them when the bank cannot get them approved. They like the fact that they have another option to try and help their customers still achieve what they want. No one likes just leaving someone hanging with no other options.
Because we have banking experience and full Teir 2 accreditations, we can also look for other opportunities to help the customer improve their banking. These opportunities are referred back to the referrer to talk about the bank product and assist the customer. The benefit to the bank staff is they have another set of eyes looking at better ways for the customer to manage their money, hence assisting them meet their sales targets.
We get feedback that they are glad they referred someone through to us as they got a couple of additional sales but were also able to help the customer better. All because they had someone else have a look.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Previous Customers” tab_id=”1524076531799-0ee4276d-1001″][vc_column_text]The best compliment we receive is when a previous customer refers a family or friend to us. We love it when we can provide the same great service to others. We do offer a referral gift once their loan has settled to say thank you.
Please feel free to contact us and let us know you have someone you want us to talk to, or have your friend or family member contact us. You can contact us through our website, email, txt or call us. Just make sure that we are notified who has referred them through.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Other Businesses” tab_id=”1524076566369-53473235-e1cc”][vc_column_text]Given we do equipment, cashflow and unsecured loans we also accept referrals from any other type of business where one of their customers needs assistance with a loan to purchase their goods. Like the “Dealers” we operate the same way and want to compliment your business and increase your sales.[/vc_column_text][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]